Terms of Service
Last updated: 14.08.2026
These Terms of Service (hereinafter: "Terms") govern the use of the Planivo Table service, provided by OINOS Korlátolt Felelősségű Társaság (OINOS Kft., registered office 1068 Budapest, Dózsa György út 86. B. ép. 3. em. 1., VAT number 24316268-2-42, hereinafter: "Provider" or "we") by the account holder who registers for the service (hereinafter: "Customer"). By registering and using the service, the Customer fully accepts these Terms.
In the event of a legal dispute, the Hungarian-language version of this document shall prevail.
1. The service
Planivo Table is a subscription software-as-a-service (SaaS) product for restaurant booking management, including a management dashboard, a public booking form for end guests, sending of transactional email communications, and related features described in the product documentation.
2. Registration and account
To use the service, you must create an account by providing true, complete and up-to-date information. The Customer is responsible for the confidentiality of their login credentials and for all activity carried out through their account. The Customer agrees to promptly notify the Provider of any unauthorised use of the account they become aware of. The Customer must be at least 18 years old and legally authorised to represent the business for which the account is registered.
3. Trial period and pricing
The service includes a 14-day free trial period from account creation, with no payment details required. At the end of the trial period, continued use of the service requires subscribing to one of the paid plans available on the website at the time of subscription (monthly, six-monthly, annual). Prices are stated in Euros, inclusive of VAT where applicable under the Customer's country's law, and may be changed by the Provider with at least 30 days' notice for existing subscriptions. Price changes do not apply retroactively to already-paid periods.
4. Payment and billing
Payments are processed through Lemon Squeezy, which acts as Merchant of Record (the official seller of the service on behalf of the Provider) and is responsible for VAT handling, issuing compliant invoices and the tax obligations connected with cross-border sales within the European Union. Subscriptions renew automatically at the end of the chosen period, unless cancelled by the Customer before the renewal date. The Customer can independently manage, change or cancel their subscription from the Account/Billing section of the dashboard.
5. Suspension for non-payment
If payment is not made by the subscription's due date, the account is blocked: public booking links stop working and the dashboard becomes read-only, showing only historical data. The Customer's data is retained for 90 days from the block; after this period, if payment has not been made, the data is permanently deleted. The Customer can reactivate the account by settling payment within the 90-day period, without loss of data.
6. Customer obligations
The Customer agrees to: • use the service in compliance with applicable law and these Terms • not use the service for unlawful, fraudulent purposes or in a way that infringes third-party rights • ensure that end guest data collected through the booking form is processed in compliance with applicable data protection law, acting as controller towards its own guests • keep their contact and billing details up to date • not attempt unauthorised access to the system, compromise its security, or overload its infrastructure
7. Intellectual property
The software, the Planivo Table brand, design, source code and every other element of the service remain the exclusive property of the Provider. The Customer is granted a limited, non-exclusive, non-transferable and revocable licence to use the service, limited to the subscription period and the purposes intended by the service. Data entered by the Customer (information about their restaurant, bookings, guest data) remains the property of the Customer. The Provider does not claim any ownership rights over it and processes it solely to deliver the service.
8. Service availability and limitation of liability
The Provider undertakes to keep the service available with reasonable professional diligence, without however guaranteeing 100% uninterrupted availability. The Provider is not liable for interruptions due to scheduled maintenance (notified in advance where possible), force majeure, or malfunctions of third-party services on which the service depends (hosting, database, email delivery, payments). To the maximum extent permitted by applicable law, the Provider's total liability to the Customer for damages arising from use of the service is limited to the amount paid by the Customer in the preceding 12 months of subscription. The Provider is not liable for indirect damages, loss of profit or data loss resulting from improper use of the service by the Customer.
9. Term and termination
The Customer may cancel their subscription at any time from the dashboard; cancellation takes effect at the end of the already-paid period, without refund of the remaining balance unless otherwise required by applicable law. The Provider may suspend or terminate an account in the event of a serious breach of these Terms by the Customer, following notice, except in urgent cases where immediate suspension is necessary to protect the security of the system or of third parties.
10. Data processing
Processing of the Customer's personal data is governed by the Product Privacy Policy. Processing of the personal data of end guests of restaurant customers, for which the Provider acts as processor, is governed by the Data Processing Agreement (DPA), which forms an integral part of these Terms.
11. Changes to these Terms
The Provider may amend these Terms to reflect developments in the service or in applicable law. Material changes will be communicated to the Customer at least 30 days in advance by email or dashboard notification. Continued use of the service after the changes take effect constitutes acceptance of them. In case of disagreement, the Customer may cancel their subscription before the changes take effect.
12. Governing law and jurisdiction
These Terms are governed by Hungarian law. Any dispute arising from these Terms that cannot be resolved amicably is subject to the exclusive jurisdiction of the courts of Budapest, Hungary, subject to any mandatory provisions of law applicable in favour of a consumer Customer or otherwise required by European Union law.